TESTIMONIAL

We just finished our trip through Uzbekistan. Is was a great experience, you can proud of your country. Your services were 10 out of 10. Also our guide in Khiva, Sahida, was 10 out of 10.
Many thanks again

First of all, despite Urgench, everything else was great. The guides at a minimum did their level best and performed as might be expected. Some did better as Ilkhom did in Uzbek for most of the way and in the border crossing. Similarly Aizada crossed over to Kazakhstan to pick us up and this was much appreciated. Bakhtiyar actually only brought us to the border but would have found it difficult to help as he did not speak much English.
Adilet could not go across the border with us but impressed on us that as tourist we have right of way and to just jump the queue! WE did but felt so guilty as it is such an un-Singaporean thing to do. Still we managed the exercise in 25 minutes when locals expected to wait hours in busy periods.
I am highlighting these crossings as it is really an important factor you need to consider in planning for clients not familiar with the culture and the language. This was the primary reason I asked you early in our correspondence about assistannce by guides at border crossings. You indicated it is not normal but as you can see your guides when beyond normal.
Finally, Madina in Fergana/Kokand. Another guiide I wish to highlight in terms of dedication to the client. We finished the tours by 4.30pm and she brought us to the railway station. And she stayed with us till the train arrived and 5.40pm!! She talked her way into the station to wait with us, escorted us to our carriage, got the Carriage Attendant to help us load our bags and even instructed him to tell us we have reached Tashkent and to help unload our bags!!!! Another person you should keep on you guide list for sure.
If you can impress on your drivers and guides that these should be the standard for all clients Advantour will go from strength to strength!

Both tours were really enjoyable. The guides on both were excellent; they were very informative and I learnt a lot. The transport for the mountains tour was fine and lunch was very nice. One of the chair lifts was closed but I was able to go on a different chair lift which was great. Mr Hamidullah was very friendly and helpful, spoke excellent English and allowed plenty of time for me to stop to take photos throughout the day.
The Tashkent evening tour was very enjoyable and Mr Abror was very knowledgeable about the city. I was able to ask lots of questions about the city and learnt a lot of facts about the city. We visited lots of different places of interest. My only slightly negative comment was that the tour was around 20-25 minutes shorter than the advertised 2 hours and 15 minutes. Perhaps another place of interest could have been fitted in during this time.